Refund Policy

We want you to be confident in what you buy from OHC Trade Room. This policy explains when you are entitled to a refund, the time limits that apply, and how to request one. It applies to purchases made through our website and payment partners.

Because our products are digital and access is granted immediately, some items are only refundable while they remain substantially unused, as set out below. Statutory consumer rights that apply to you are not affected by this policy.

Your payment gives you access to educational materials — recorded lessons, downloadable resources, live teaching and workshop sessions, and membership areas. You are not purchasing any financial product, security, signal, or investment, and no financial return is offered or implied.

Individual courses and learning paths may be refunded within 7 days of purchase, provided you have not substantially accessed the material (as a guide, completed less than roughly 20% of the lessons and not downloaded the bulk of the resources).

• Requests after 7 days, or where the material has been substantially accessed or downloaded, are not eligible.
• Where a course is bundled within a path, refunds are assessed against the path as a whole.

Memberships and access passes (for example Trade Room, Investor Circle, and Full Access) are billed per term.

• You may cancel at any time to stop future renewals; cancellation stops the next charge and you keep access until the end of the current paid term.
• The current term may be refunded within 48 hours of purchase if you have not yet attended a live session or downloaded member materials for that term.
• Once live sessions for the term have begun or materials have been used, the current term is non-refundable.

Single workshop purchases may be refunded if you request a cancellation at least 48 hours before the workshop start time. Within 48 hours of the start, or after the workshop has taken place, the fee is non-refundable, though recordings and materials (where provided) remain available to you.

Free resources — such as the Financial Markets Basics course and the weekly market review — carry no charge and are therefore not subject to refunds.

Email support@ohctraderoom.com from the email on your account, including:

• Your full name and account email
• The product purchased and the date of purchase
• Your payment reference, and the reason for the request

Approved refunds are issued to your original payment method, typically within 5–10 business days after approval, depending on your bank or card provider.

If you were charged more than once for the same purchase, or believe a charge was made in error, contact us right away and we will investigate and correct any verified billing error promptly, regardless of the time limits above. If you do not recognise a charge, please reach out to us before contacting your bank so we can resolve it quickly.

Questions about this Refund Policy can be sent to our support team. Please also see our Terms of Service and Privacy Policy.